By eGov Innovation Editors | Nov 28, 2012
Over 18,000 Gram Panchayats or villages across India's Gujarat have installed Adobe Acrobat for the electronic issue of vital citizen certificates and other official documents under the E-Gram project.
Collaboration between Adobe and the Panchayat Rural Housing and Rural Development Department, the project aims to deliver transformational solutions to its citizens through Common Service Centers (CSCs). It offers a range of services to villages including the electronic issue of certificates of birth, death, income, caste, domicile, property, residence proof, agriculture, tax collection, marriage, family information and land ownership.
At the grassroots level, the process has removed the waiting period for various certificates, documents and application forms to be issued from a few days or weeks to just a matter of few minutes.
It has also proved to be effective in the quick resolution of grievances that previously took a long time to resolve, by providing immediate access to necessary documents and information. In the future, this initiative will be expanded to also provide commercial services to the state?s rural communities.
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Adobe provided training (live sessions and video-on-demand) for most of the Village Computer Entrepreneurs to transition from the old, paper-based system to the digital era ushered in by the project.
The government said through the project, it hopes bridge the digital divide between urban and rural Gujarat by providing citizens access to digital information for all government documentation.
?We wanted to take governance to every level across the state. It was our aim through the E-Gram initiative to provide all the basic amenities that are available in big cities to villages across the state so that citizens do not feel the need to migrate to urban centers. Before, citizens had to travel to the district Taluka for these requirements. Today, citizens across these 18,000 villages can access these services at their gram panchayat. Life has become much simpler for them," said A. K. Rakesh, development commissioner, Government of Gujarat.
Satish Patel, a VCE from Sardhav village, said it would normally take three days to process a document but today, people can immediately process the document. This saves both time and money for us as citizens.
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